For your convenience, you can pay in different ways, choose the one you like the most!

Credit card: It is completely free and involves faster preparation.

Deposit/Bank Transfer: Ww allow payment by bank transfer without any additional cost. When placing the order, you will see the details of the accounts to which you can make the transfer. It is important that you follow the instructions so that your transfer reaches us perfectly identified and keep in mind that we must confirm the transfer before starting to prepare your order.

Paypal: It is totally free and very easy to use if you don’t have your card on hand.

Do you need a supplier for you e-commerce or shop?

We can offer a good price for innovative and high quality pet products. Don’t hesitate and contact us! 

Once your order is paid you will received an email with instructions of the delivery. In that email you will find the number to track your order.

Remember you can do it using the website of the delivery company, however you can contact us and we will find out for you!

Please contact our customer service using the form of contact, by whatsapp, call or email.

You will be able to return the products before the 14 days after the delivery of your product.

Do you have an enquiry or a complain? Dont wait more and contact us so we will try our best to attend you and show you we are here for you and your pet!

You can go to contact or send an email to contact@feneegroup.com

Has your order arrived broken or in poor condition? No problem! We like to be decisive and fix problems quickly and easily.

If the box has suffered any impact, you must notify the delivery person so that they can record it. This is very important because these damages are the responsibility of the transportation agency. Always open the box in front of the carrier so that he can observe and record any breakages. Subsequently, you notify us by e-mail at contact@feneegroup.com.